Consultation Hours

The IST Clinic provides 24 hours standby emergency services. During this 24 hour period there is continuously a nurse at the IST Clinic (+255-22-2601307) and a medical practitioner on call is always available on the emergency telephone line +255-754-783393.

Regular opening hours of the IST Clinic

Monday – Friday

Saturday

8.00 am – 6.00 pm

8.00 am – 4.00 pm

Appointments can be made for the following hours

Monday – Friday

9.00 am – 4.00 pm

No appointments are made during the first hour of each day. This hour is intended for short consultations of relatively acute conditions and patients are seen on a “first come – first served” basis. Similarly, no appointments can be made during the last hour of each day unless specified by one of the medical practitioners.

For the Saturday  clinic,  short appointments  can be made as well , although it is intended for relatively acute conditions that cannot wait till the following Monday.

Appointment Policy

It is the policy of the IST Clinic to try as much as possible to adhere to appointment times and to limit waiting times. However, given the nature of the work, at times an emergency may interfere with the appointment schedule. In that case the reception staff will inform you and if you cannot wait, they will try to reschedule your appointment. In principle members of the IST Clinic will receive preferential treatment in making appointments.

In case of a medical condition that cannot suffer delay beyond the day of trying to make the appointment , the reception staff will attempt to secure a consultation for that same day. We do however request your cooperation in making timely requests for appointments. Under these circumstances we cannot guarantee that you will always be able to see the doctor of your choice, but the reception staff will try to accommodate your request as much as possible.

In case of problems getting through to the reception ( telephone failure, telephone continuously occupied) please contact the IST Clinic through the following e-mail address : reception@istclinic.com
If you arrive without an appointment just before 9.00 am you will run the risk of having to wait until there is time available between consultations of patients who do have appointments from 9.00 am onwards.

In case you arrive without an appointment and a waiting time of more than 30 minutes is to be expected, the reception staff will inform you and ask if you would like to have an appointment at a later time.

Cancellation of appointments
If an appointment is cancelled by informing the reception staff at least two hours prior to the appointment time, no consultation fee will be charged . We do request a timely cancellation as that will allow another patient to make use of the time slot.

In case of a “no show” for an appointment, without prior notice, the full consultation fee will be charged to the patient.

Clinic hours of the medical practitioners

These general days of availability will apply. It may vary at times depending on the absence of one of the medical practitioners. The reception can assist you to schedule your appointment with the preferred medical practitioner. 

Belia Klaassen MD : Monday, Wednesday, Thursday, Friday(morning)

Ype Smit MD: Monday, Tuesday, Friday(morning)  and  only available  part of the year

Aziza Magram  MD : Monday, Tuesday, Wednesday, Thursday(afternoon), Friday(morning or afternoon)

Irfan Walji MD : Monday, Thursday, Friday (morning or afternoon)

Catheryn Massamu MD : variable as part-time

Bernadette Klecka MD : variable as part-time