"I'm pissed.".
"It seemed genuine," Spain said.
All times are ET. "I'm pissed." In the video, Spain holds up the phone to show the original call passing the 3 hour and 25 minute mark. © 2020 Cable News Network.
The video has about 770,000 views. Aaron Spain's video on You Tube has 1.4 million views in the three days since it was posted. Last month, Ryan Block, a former editor of Endgadget, and his wife Veronica Belmont, posted a recording of an abusive Comcast customer service representative who refused to cancel their service despite repeated requests to do so. We take this very seriously.". Morningstar: © 2019 Morningstar, Inc. All Rights Reserved.
Standard & Poor's and S&P are registered trademarks of Standard & Poor's Financial Services LLC and Dow Jones is a registered trademark of Dow Jones Trademark Holdings LLC. Three Hours on Hold? All rights reserved. Personally I have never been able to get in contact with their phone based customer support. Dow Jones: The Dow Jones branded indices are proprietary to and are calculated, distributed and marketed by DJI Opco, a subsidiary of S&P Dow Jones Indices LLC and have been licensed for use to S&P Opco, LLC and CNN.
Most stock quote data provided by BATS. He said once the video went viral, a Comcast (CMCSA)executive called him to apologize. Spain said he was able to cancel the service -- in just 17 minutes -- when he called back the next day.
this is my 1st video, so please don't get mad at me for the bad quality. "That's how long I've been on hold, and they're closed," he said.
this was made for all the people in the world going through a bad time. He called the bluff, playing back a tape of the earlier customer service representative assuring him there would be no charge, and got the charge dropped. You're likely to be on hold for just as long if not longer. Comcast issued statements apologizing for both the Davis and Block-Belmont calls. Three Hours on Hold? Among the most recent: A video showing a Chicago photographer on hold for more than 3 hours trying to cancel his service, only to be told in a separate call that the office that handles disconnects was closed for the day. Chicago Mercantile Association: Certain market data is the property of Chicago Mercantile Exchange Inc. and its licensors.
There are more than 500,000 views of the various YouTube postings of his call. The incident was reported by The Washington Post.
In the video, Spain holds up the phone to show the original call passing the 3 hour and 25 minute mark.
Maybe, you're more likely to get an answer from the chat than to call their customer service.
CNN Sans™ & © 2016 Cable News Network. Olivia Rockeman. Market indices are shown in real time, except for the DJIA, which is delayed by two minutes.
March 17, 2020, 8:00 AM EDT Updated on March 17, 2020, 8:55 AM EDT 3:35. "This is not the type of experience we want our customers to have.
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