The first thing to do is remaining calm and waiting for about 30 seconds. Red DSL Light. Choose the correct guide to help you understand the status lights on your modem, what they mean and how to use them to troubleshoot your internet connection. A red internet light indicates the PPP credentials were inserted into the modem wrong. © 1998-2020 NetZero, Inc. NetZero is a registered trademark, and the NetZero logo is a trademark of NetZero, Inc. Red light is the sign that the DSL modem is unable to detect CenturyLink’s internet equipment although you have to connect the line. When your modem is reset, the Internet or Service light on your DSL modem should turn green, and you should have DSL connection. The light should turn green and the device connect after two minutes. B: Reset your DSL modem.If restarting your DSL modem didn't solve the problem, you may need to reset it. If the DSL modem keeps giving red DSL light signal it means there is a problem with the modem. Select the guide for the type of CenturyLink modem you have: Greenwave C4000 (XG and LG) C4000 Status Light Guide . Re-type the PPP credentials in the Quick Setup tab. Solid Green Then plug the power cord back and turn the modem on to start it up. If the modem hardware test fails the power light will stay red. While the power light is red the modem is performing a hardware test. The Internet light will be red if the PPP authentication with the ISP fails. To solve this problem: A: Restart your modem.Sometimes simply shutting off and re-starting your modem will reset your connection. Simply unplug the DSL modem power cord and, if you have a wireless modem, turn off the power. The power light must start flickering orange … The Internet or Service light on my modem is solid red . Press and hold the reset button for at least 15 seconds. Red Internet Light on the CenturyLink Modem – You use on your network the modems factory default network name and passwords are printed on the bottom of the modem. Amber During Boot-up. Keep the Reset button pressed for at least 10 seconds. The power light will be red when the modem is powered on. All other modems (tower or box) Tower Modem Status Lights Guide . Not all CenturyLink modems show a red power light during boot-up. If your Internet or Service light turns green, you have connection. If the light is red, there is a problem with your WPS connection. Then let it sit for approximately 30 seconds. If the Internet or Service light on your modem is solid red, it means your modem can not detect a DSL signal. If the light is amber, the modem is attempting to connect with your WPS device. The Internet or Service light on my modem is solid red. Check for loose cables. To solve this problem: A: Restart your modem. In DHCP mode, the red internet light indicates a valid WAN IP was not obtained. Sometimes simply shutting off and re-starting your modem will reset your connection. If the light stays red for more than 30 seconds, your modem has a problem.
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