Thanks for your feedback, it helps us improve the site. I called the Telstra support twice and was told to change the wifi channel. Sometimes inappropriate computer distance or obstructions or interference with some home devices may cause the wireless connection to drop. You want to know if this device Try changing the Wi-Fi channel on your modem, there may be interference from the environment or other wireless devices. Page 6/27 TC4310 User’s guide Cable Modem Overview Front Panel Fig. I never had any issues like this and I've been using the internet for 15 years as a software developer.. My internet just drops on different devices (Macbooks or iPhones), at different intervals. This thread is locked. I've been running so many modems before on different networks in different locations and countries and I've never see this before. The Samsung works well as my internet connection. We have a high speed cable connection & all devices in the house are wireless. He couldn't do anything with that modem, I was lucky he had a spare one in his car so he installed that one. h�b```f``rd`22@(� client on a network to see a special web page (usually for. ��&����B�-��rY�uq��7��/rP�x�. The provisioning of Internet complaints relate to brand new services, where someone gets the modem before we actually have their line ready for ADSL, so of course you then can't connect until our side is ready.However, Cable, there have been some Captive Portal issues that could be a problem. Type "ipconfig /all" (without the quotation marks), and then hit the Im unhappy, I cant do anything online without constantly restarting my computer. The wifi troubleshooting doesn't help with the wifi dropouts. �pe�Ri�M�3)� �bt��H�dؚ�%'_��N1+�t��-.*�ba�բ�^뫴�j�\��E�%�bQs0�.4`-\X�V. If the PC is portable, try moving it around to determine the range of the wireless signal and the best place to use your PC. Do you have a reference number from the call back so we can look into this for you? Regards - Tom, ____________________Need help? It is VERY frustrating! Drops aren't standard or universal, so unfortunately there could be a plethora of causes. Learn More. I am sorry to hear about the issues you've experienced. I hope Telstra will find a solution to this problem. What should I do to get this sorted out? Number one, are you using the modem inside, I stated no it is outside in the weather. Internet. Dumb question. (Hope this burden will go away soon). Cable. I could connect to the wifi for my work at home without any issues. I have cable (T-box bundle) and use a iMAC computer. Chat with Telstra and she changed the channel from 9 to 6. There can be a number of reasons for dropping wireless connection in Windows, some common issues that can cause these problems are: Inappropriate distance from the router or obstruction. There are known issues (http://tinyurl.com/otggarx) with this router but my WIN8, iPads, and all other wireless devices are working fine ... only my WIN 7 machine has intermittent dropouts. %PDF-1.5 %���� I called support about this, they said it's something wrong with my modem so they said they'll send another one. I could connect to the wifi for my work at home without any issues. K���P�]WB|H�Ks��TW����cʣ]���Y��3���F���`8�D�fňfN"�a$����3� I have tried all suggested remedies and am at my wits end. eg for an ADSL modem configure the modem with your BigPond username and password. Streaming (Netflix, Stan, Foxtel Now, Binge), http://crowdsupport.telstra.com.au/t5/General-Internet-KB/WiFi-Troubleshooting/ta-p/107516. End result - I had to disconnect the new modem and put back the old modem. Wondering how this call will go! My modem is a brand new Technicolor Tg797n v3. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Last week, it started dropping off. I have never heard of a modem anywhere else that in doors. Hello Patrice, I actually lodged my FIRST ever complaint via the Telstra web last night and received this number [ SR 1-347957357145 ]? 235 0 obj <>/Filter/FlateDecode/ID[<44A6ABD9C95AD119CC3782BD3665A0B4><9EE34327D054B54897E818F3C508A530>]/Index[222 30]/Info 221 0 R/Length 83/Prev 1150205/Root 223 0 R/Size 252/Type/XRef/W[1 3 1]>>stream And don't tell me it's because there are interferences because that's just not true. It was perfect for the first two weeks. Telstra have been working on this problem for in access of 8 months and are unable to find the fault. Feel free to write us back for any further assistance, we’ll be glad to assist you. and do as I did things start to move then they turn the problem back into you and where the modem is placed and driver updates. Please - can someone help me install the new Telstra modem to my bigpond system? I eventually convinced them to send a technician to my home, he checked the modem and looks like the modem was already registered to another person! To answer your question, yes, the device is compatible with Windows 7, you may check the device compatibility on Windows through the link below. It's a great Modem however I can't register it via my iMAC or iPAD as I get the same problem each time ie. Another possible cause is Radio Frequency Interference [RFI]. what could be teh reason that router flapped . If your modem is getting hot, try positioning it so that it gets decent airflow and clear the dust from the air grills. Type “ipconfig /release” (Without Quotes) and press Enter. I got the modem after a couple of days and tried all day to activate it without any success. 251 0 obj <>stream Still have the problem. Check the information that came with your wireless network adapter to see if Move your PC closer to the router or access point. Note: right now I am waiting in a phone queue (1/2 hour now) - trying to reach 132200 Telstra team who called me today in response to my complaint. They didn't call me back, but soon after I received an email that my modem was sent. I waited till 9 pm and redialled 133933 and logged another request 10th Dec for help.
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