Providing this quality of service is maintained, I will never change. I hope it never changes.
I've recently come back to Zen after a house move left me with another ISP. My rural village has been a 'Not-Spot' for years, but a few weeks ago a sub-contractor suddenly appeared and began installing full fibre. All in all, IMO not worth the money. Zen Internet. This may cost most and will result in a longer period of no connectivity. Problems went on for ever and rarely were solved. I get to speak to someone who understands and sorts it. The UK's largest independent broadband news and information site, Click here to tell us what your requirements are and we’ll help you find the best provider for you. ISPA members are subject to the ISPA Code of Practice in addition to any other dispute resolution schemes they may subscribe to. Five star absolutely superb. At 12.54 pm Monday Nick called claiming to be a Zen manager - he was only supervisor, he was equally obnoxious + unhelpful so asked for complaint to be escalated above him, he refused to reimburse for costs incurred from Broadband specialist PC repair man, only offered to pay for router claiming no tech guys recommended calling out Broadband specialist, fact is I never knew they existed until 2nd tech guy said to do so, so they endlessly back staff, have zero respect for customers. Try it free today! I don't know who's living at the new house at the moment, so this is a worry. They arranged for the cabinet work and gave us a date and what would happen. Used to be good but now download speeds are rubbish evening time ,plus single thread download is total rubbish at times , iv'e had single thread as low as 8 Mbps on a fttc 80/20 . jQuery('a[href="#playlist"]').click();
When I complained Zen said they had no record of my call. Zen is also available in Digital HQ on Telenet Cable, channel 942, on an AAC stream and on a … There are very rare stoppages. First with Dial up then ADSL and finally FTTC. 5 Stars. Quite a number of "drop outs" recently necessitating a router re-boot. The main thing to say about my experience with Zen is that the connection has always been rock solid unless there was a line fault and then they were very good at getting it sorted. They have been pro-active in addressing the issues, getting OpenReach engineers scheduled, dealing with the OR engineers questions, monitoring and ensuring everything is working as expected. All good one would think but not when every break at work and now my precious Saturday is taken up being held in a queue, listing to annoying hold music, and the number I am in the queue never moving up the list . Outbound migration means you can transfer from their service to another ISP.
We recently upgraded to Superfast broadband (after a 2 year struggle with Openreach) and the migration was trouble-free.
They did this on their own initiative, at no extra cost. I like zen, its broadband is very very reliable. I am due to get FTTP sometime when OR eventually gets around to it but at the moment I am stuck with ADSL. What can I do if my broadband is working sporadically? ');
The Service has been excellent till the last few days , but this is more likely to be a local Exchange fault . ), (Before you order a phone line, broadband or TV, read this guide on saving over £250! I have been with Zen for almost 20 years. After a longish phone call to Zen technical support my FritzBox router is now reconfigured to full fibre and I have joined the ultrafast world. superb service and far better speeds than Orange for only a little more expenditure. The signal quality has dropped steadily from 10dB down/18dB up to 3dB down and 8dB up over the period as more connections have gone in leading me to suspect a disturbance in the PCP. Great to be able to speak to a human when needed. You phone up and straight away you are talking to the department you need with very helpful people who do sort things out (not that much needs sorting out). Access millions of B2B profiles and business contact info at Seamless.AI. The router range is poor. Zen Internet offer excellent service. I have not been checking Speed up or down
Been with Zen on an 80/20 Service for just over a year now. I have been with Zen for nearly 20 years. jQuery(document).ready(function() {
So from slow fibre to no fibre (told fibre connection due to be reconnected this week...) and very little communication unless instigated by myself- Verdict Unimpressed. Zen Internet Limited is registered in England No.
Good support on the very few times I needed to speak to Zen. Having tried other big ISPs who had slowly speeds and more support moving to Zen was a real breath of fresh air. Performance wise the data rates are usually very good, and when running with no issues, 4K streaming is very possible. Zen may not be the cheapest broadband provider but there customer service is wonderful.
I've been with Zen for about twenty years and they've never let me down. If I need to call - not very often - someone answers quite quickly and clearly knows what they are talking about, not just following an algorithm. On the odd occassion I have had to contact customer service they've been good and resolved the issues. Commercial API for broadband availability information for use by third party websites, (locate your local Telephone exchange and see what services are available). But zen as a provider has been very reliable. Phone to lodge complaint, 3rd tech guy = smarmy, condescending, rude & disrespectful, so lost my cool, he tried to justify actions of 1st & 2nd tech’s, as if I was at fault. Give up watching Netflix after 6pm. Do they do a Site Survey for FTTP via Overhea... FTTP install, running the cable behind a wall.
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Broadband data services we provide to businesses including availability, etc. Been with Zen for 10 years + and use them with many clients. Zen are excellent, cannot fault them and have been with them for years. Broadband specialist after he’d tested internal wiring asked neighbours if they’d any connectivity, they didn't. red prices indicated packages with usage based pricing (the more you download, the more it costs). If your ISP doesn't support migration, you would need to cancel your broadband service, wait until it's removed from your line and then re-order with another ISP. Troubleshoot: Contact Zen Technical Support for further advice You can report a dropping connection problem to us using the form on our contact page .
I have been very impressed with the connection and how helpful the customer service and technical team are. The Zen speed test eliminates problems outside of Zen’s network, so provides a true indication of the speed your connection is working at. nice service, they also provide gaming service. Thank you. Very pleased with Zen. Doubt I'll live long enough to see that! I chose Zen after reading a Which? I am still on this temporary line and have had to reinstate my old router as the supplied Fritz!Box has proved too unstable and has caused frequent disconnects. Thank you. I've been with Zen for many years, but I'm a very unhappy customer at the moment. Zen Internet offer excellent service. take no interest when bt swap over lines alsolute arseholes ultimate club and that kurva that is lisa mustt be fantastic. data: {action: 'get_latest_played'},
I cannot ask for more. });
Zen kept me informed of their frustrations with Openreach twice a day, every day for the week that it took OR to fix the issue.
Zen provide an excellent service, it is not their fault that I only get 6 mb that’s down to Openreach. Sandbrook Park Sandbrook Way Rochdale OL11 1RY. However, I have rarely had to contact support. In the rare instance of a fault they investigate until the issue is solved. How is that for service and an excellent product? I have been with Zen for about 6 months after problems with vodafone and talk talk. Excellent customer service and technical help from UK centre. Test your broadband speed with the UK's most accurate broadband speed testing tool. Brilliant company. Zen have been monitoring the line performance every day. Call us anytime between 9-5. Having tried providers who used call centres in India to attempt to answer technical matters with very little success, I moved to Zen about fifteen years ago. The upgrade was completed over our lunch and 30 Mbps was available afterwards. I changed to Zen after the frustrations of talking to India and technicians of Level 1 standard working from a computer script. setTimeout(function(){
Very reliable in connection time. I have been with this provider for a long time at least 8 years and have had excellent service.
I’m glad I chose Zen. and more in the end I used an old Anglo Saxon phrase to tell him to go away and asked another website for the answer to my query, which it did without any checks at all. // alert('Something went wrong. I have had no issues for months, maybe even years.
Sorry Zen but you're stuck with me for life.
Tried booster relay kit which isn't much help. Engineer left site without saying a word! Follow the instructions below to … Even more guides to help you with broadband... Browse broadband statistics from UK down to parliamentary constituency and councils, all the way to your street, (UK map showing broadband coverage and speeds).
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We recommend you choose an ISP which support both inbound and outbound migration. Any problems they are very down to earth, polite and ready to help.
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